COMPLAINTS

Able ARTS Work complaint process:

  • Is deliberative and consistent

  • Is prompt, fair and equitable in manner.

  • Recognizes the value of information provided by participants and the public.

  • Understands it will help us improve our operations and are ability to fulfill our mission and vision.

 

We do not accept complaints via mail or phone, only by email.

 

Able ARTS Work process for reviewing and responding to a complaint consists of the following steps:

1. Submit complaint by email: info@ableartswork.org 

2. We will initially review the complaint within 30 days of its receipt. The complainant will be notified upon conclusion of this initial review. This notification will provide information on any next steps, if applicable.

2a. If Able ARTS Work determines a complaint warrants further consideration, the complaint, including related documentation as applicable, will be needed to be submitted for review.

2b. Able ARTS Work will review the information provided within 30 days of its receipt and make a decision regarding the complaint.

 

Note: Once a complainant has been notified as to the outcome of the initial review, Able ARTS Work will address the complaint from that point forward according to established policies and procedures as appropriate. Able ARTS Work is unable to provide further updates as to the status of a complaint. All correspondences will be done and completed by email.